Welcome to masterham.com ("we," "us," or "our"). We are committed to protecting your personal data in compliance with Malaysia’s **Personal Data Protection Act 2010 (PDPA)**. This policy explains how we collect, use, disclose, and safeguard your information when you use our website [yourwebsite.com] or purchase our products.
We may collect the following personal data:
- Identifiers: Name, email, phone number, shipping/billing address.
- Payment Details: Credit/debit card details (processed securely via third-party gateways like [Stripe/Boost/GrabPay]), transaction history.
- Technical Data: IP address, browser type, device information, cookies (see Section 6).
- Usage Data: Pages visited, products viewed, cart activity.
We use your data to:
- Process orders, payments, and deliveries.
- Communicate about orders, promotions, or inquiries.
- Improve our website, products, and services.
- Comply with legal obligations under PDPA.
- Prevent fraud and enhance security.
4. Legal Basis for Processing
Under PDPA, we process your data based on:
- Your consent (e.g., for marketing emails).
- Contractual necessity (e.g., processing your order).
- Legal compliance (e.g., tax records).
- Legitimate interests (e.g., website analytics).
We may share your data with:
- Service Providers: Logistics partners (e.g., Pos Malaysia, Lalamove), payment gateways, IT support.
- Legal Authorities: When required by Malaysian law.
- Third Parties: Only with your explicit consent (e.g., marketing partners).
We ensure third parties comply with PDPA and protect your data.
- We use cookies to enhance site functionality, analyze traffic, and personalize content.
- You can manage cookies via your browser settings. Disabling cookies may affect site functionality.
We retain your personal data:
- As long as needed for the purposes stated in this policy.
- To comply with legal obligations (e.g., financial records under Malaysian law).
- Typically 6 years after your last transaction unless otherwise required.
Under PDPA, you have the right to:
- Access and correct your personal data.
- Withdraw consent for processing (e.g., unsubscribe from marketing).
- Request deletion of data (subject to legal limitations).
- Limit processing of your data.
To exercise these rights, contact us at [salesmasterham@pm.me].
We implement technical and organizational measures (e.g., SSL encryption, secure servers) to protect your data. However, no online transmission is 100% secure—we cannot guarantee absolute security.
10. International Transfers
Your data is processed primarily in Malaysia. If transferred internationally (e.g., cloud servers), we ensure recipients comply with PDPA standards.
We do not knowingly collect data from children under 13. If you are a parent/guardian and believe your child has provided data, contact us immediately.
We may update this policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance.
For questions, data requests, or complaints:
Email: salesmasterham@pm.me
Address: 2 Medan Angsana 4, Bandar Baru Air Itam. Ayer Itam. 11500. Penang. Malaysia
Phone: +6016-4298669
